Metsä Cosmetics wants our customers to know we care about their experience and enjoyment of our products. We hope you’ll be completely satisfied with your products, but in the unlikely case you are unhappy, we will accept any full-sized product for a return (no exchanges), as long as it is at least half full and received within 30 days of initial purchase.

All returns must be received at our facility within 2 weeks of the return label being emailed - otherwise, we will not be able to authorize the full refund or send out another return label. 

We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused. Any finding of abuse of our policies shall be at our sole discretion and is not appealable. We are not obligated to disclose our reasons and methods, other than to inform the consumer that the refund request is being refused for abuse of our return policy. Note that any returns sent in that were not authorized by our team or do not meet the return criteria will be recycled/disposed of.

We are not responsible for any damage, defect, material difference or loss of orders that are delivered to a forwarding company. We will not offer replacements or refunds for orders that have been delivered to a forwarding company. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder, please contact them directly.

What is your international return policy?

We do not accept international returns at this time.

Can I exchange my item for something else?

We do not offer exchanges on any items at this time. 

What are the steps to return products?

1. Connect with Customer Care

If you would like to return or exchange an item purchased online, please contact Customer Support to initiate your return by emailing customersupport@metsacosmetics.com. Our Customer Support team will be happy to assist with a complimentary return label for returns that meet our policy requirements. Please note, that you must contact Customer Support before you send in a return. We are not responsible for returns lost in transit that have not been communicated to Customer Support.

2. Complete the Return Form and Print the Pre-Paid Label

After you contact Customer Support, you will be sent a Return Form and a Return label via the email address attached to your original order unless otherwise specified. The Return Form must be included in the package you are returning. If the return form is not included or emailed to Customer Support, we will not be able to process your return. 

3. Pack Your Return

Please safely pack the products and include the return form. Affix the prepaid return label to the box and ship it back to us by bringing the return to the carrier on the return label.

All returns must be received at our facility within 2 weeks of the return label being emailed - otherwise, we will not be able to authorize the full refund.